Shipping policy

When your order ships

What you ordered	Ships within	Then in transit
Express Line pennies and accessories	3–5 business days	3–5 business days
Custom pennies (50 or more)	2–4 weeks after you approve your proof	3–5 business days
Custom backer cards	Add 4–7 days for printing

Have an event date? Tell us when you order. Everything except backer cards is made in our shop, so we can often work with your schedule. For rush production, email hello@thepennydepot.com.

Tracking

Every order ships with tracking. You'll get an email with your tracking number as soon as it leaves our shop.

If your package is lost or arrives damaged

Email hello@thepennydepot.com with your order number. If tracking hasn't updated in 7 days, or it shows delivered but you can't find it, we'll file the claim with the carrier and send a replacement or a refund. You won't be left sorting it out alone.

International orders

We're happy to ship internationally. Import duties, taxes and customs fees are set by your country and are paid by the customer on delivery.